Privacy Policy
The Holiday Souk is pleased about your visit to our website. The protection of your personal data is very important to us. We want you to feel safe and certain when visiting our website.
In order to be able to supply a service Holiday Souk and its Suppliers will need to collect certain information from the Booking Party, some of which may be of a personal nature. This information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided.
What personal information is collected?
• For a consultation request, please provide your e-mail address or telephone number. We need this information in order to contact you.
• When making a booking request, we also need your address and the names and dates of birth of the travelers. These data are necessary for the proper processing of your booking. If the tour operator requires the nationality of the traveler to create an option booking, we will ask for it directly in the booking form.
• When paying by invoice, you do not have to submit any payment details to us.
• After a fixed booking and before departure, the tour operators require the entry of the passport details (name, nationality, passport number, date of issue, expiry date, issuing authority, place of issue) for the creation of the “on-board manifesto” which must be made available to the immigration authorities of the countries visited. These data can be sent by you directly to the tour operator, but we will also take over the forwarding of these data for you if you so wish.
• We process usage data (e.g. the visited web pages of our online offering, interest in the cruises and package tours offered) and content data (e.g. entries in the contact form or user profile) for advertising purposes in a user profile. We use this, for example, to display product information to the user based on the services the user has previously used.
How we use your information:
Holiday Souk will use traveler information for the following general purposes:
To provide you with the products and services you request
To provide you with your travel confirmation and updates
To provide you with price alerts related to products you have signed up for
To send you email notifications about travel products you have viewed.
To communicate with you in general
To respond to your questions and comments
To measure interest in and improve our products, services & websites
To solicit information from you through surveys and reviews
To resolve any disputes, collect fees or troubleshoot any problems
To prevent any potentially prohibited or illegal activities
To enforce our Terms of Use
To make use of cross-device tracking in order to optimize our advertising activities. As part of cross-device tracking, Holiday Souk may combine information collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the information was collected. By changing your cookie settings on your device, you can change your cross-device tracking settings for advertising purposes.
Any other purpose that was described to you at the point of collection.
Our website uses the user interaction pixel from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”), in order to measure conversions and user interactions with the website.
With the help of the Facebook pixel, the behavior of website visitors can be tracked after they have clicked on a Facebook ad which links to our website. Thereby the efficacy of Facebook ads can be evaluated for statistical and marketing purposes, and future ads can be optimized.
We also use the Google advertising tool "Google Adwords" to promote our website. As part of this, we use the "Conversion Tracking" analysis tool from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, "Google", on our website. If you have reached our website via a Google ad, a cookie will be stored on your computer. Cookies are small text files that your Internet browser stores and saves on your computer. These so-called "conversion cookies" lose their validity after 30 days and are not used for your personal identification. If you visit certain pages on our website and the cookie has not expired yet, we and Google may recognize that you, as a user, have clicked on one of our Google-placed ads and have been redirected to our site.
The information obtained through the "Conversion Cookies" is used by Google to create visitor statistics for our website. These statistics tell us the total number of users who clicked on our ad, and which pages on our site were subsequently accessed by their respective users. However, we or other advertisers do not receive any information through "Google Adwords" that personally identifies users.
You can prevent the installation of the "conversion cookies" by setting your browser accordingly, for example by setting a browser that generally deactivates the automatic setting of cookies or specifically blocks only cookies from the domain "googleadservices.com".